Privacy Policy

1. Introduction

FSS Professional Solutions Ltd ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and share personal information when you use our website at fss-pro.com, submit your CV, or contact us through any other means.

We operate as a specialist recruitment agency and are registered as a data controller with the Information Commissioner's Office (ICO) in the United Kingdom. Our activities are governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

FSS Professional Solutions Ltd is a specialist recruitment business operating across the UK, UAE and South Africa, focusing on fire, smoke and security sectors within construction and engineering.

Registered in England and Wales. Company number: 17130923. Registered office address: Nightingale House, 46-48 East Street, Epsom, Surrey, KT17 1HQ.

Data Controller contact: info@fss-pro.com | 0800 593 0113

Data protection queries should be directed to: info@fss-pro.com. FSS has assessed its processing activities and has not appointed a formal Data Protection Officer (DPO) under Article 37 UK GDPR, as this is not required for our scale and type of processing.

3. What Personal Data We Collect

3.1 Data You Provide Directly

When you use our website contact form or CV submission form, we may collect:

• Full name
• Email address
• Phone number
• Current job title and sector
• Location / region
• CV and supporting documents (which may include employment history, qualifications, references, and other personal details)
• Any information you include in a cover note or message

3.2 Special Category Data

CVs and job applications sometimes contain sensitive personal information classified as "special category data" under UK GDPR Article 9. We do not ask you to provide special category data. If your CV contains any such information, we will treat it with the highest level of care and process it only with your explicit consent, or where necessary to comply with employment law obligations.

3.3 Data Collected Automatically

When you visit our website, we may collect IP address, browser type, pages visited, device type and operating system via cookies and Google Analytics. Please see our Cookie Policy for full details.

4. How We Use Your Personal Data

• Recruitment services — matching candidates to job opportunities: Legitimate interests / performance of a contract
• Responding to enquiries and communicating with you: Legitimate interests
• Sharing your details with prospective employers (with your knowledge): Legitimate interests / consent
• Maintaining our candidate and client database: Legitimate interests
• Complying with legal and regulatory obligations: Legal obligation
• Improving our website using analytics data: Legitimate interests
• Sending you relevant job opportunities or market updates: Legitimate interests (you may opt out at any time)

5. Automated Decision-Making

FSS does not use fully automated decision-making processes that produce legal or similarly significant effects on candidates. All shortlisting and candidate assessment decisions involve human review by our specialist recruitment team.

6. International Data Transfers

FSS Professional Solutions operates across the UK, UAE and South Africa. Where we share your data with our directors or partner organisations in these regions, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, including the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or your explicit consent.

7. Who We Share Your Data With

• Prospective employers and hiring organisations — only with your prior knowledge and agreement
• Our directors and staff involved in recruitment activities, including those based in the UAE and South Africa
• IT service providers and software platforms that support our operations
• Google — analytics data only (see Cookie Policy)
• Regulatory or law enforcement bodies where required by law

We do not sell your personal data to any third party.

8. How Long We Keep Your Data

• CV submissions and candidate profiles: up to 2 years from submission date
• Contact form enquiries: up to 12 months
• Website analytics data: as per Google Analytics retention settings (typically 26 months)
• Special category data: deleted or anonymised as soon as the relevant recruitment process concludes

9. Data Security and Breach Notification

We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration or destruction. In the event of a personal data breach likely to result in risk to your rights and freedoms, we will notify the ICO within 72 hours and affected individuals without undue delay.

10. Your Rights Under UK GDPR

• Right of access — request a copy of data we hold about you
• Right to rectification — ask us to correct inaccurate data
• Right to erasure — request deletion of your personal data
• Right to restrict processing — ask us to limit how we use your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — at any time, without affecting prior processing

To exercise any right, contact us at info@fss-pro.com. We will respond within one calendar month. You also have the right to lodge a complaint with the ICO at ico.org.uk or by calling 0303 123 1113.

11. Children's Data

Our website and recruitment services are intended for adults aged 18 and over. We do not knowingly collect personal data from children under 18. If we become aware of such data, we will delete it promptly.

12. Contact Us

FSS Professional Solutions Ltd
Email: info@fss-pro.com
Phone: 0800 593 0113
Registered address: Nightingale House, 46-48 East Street, Epsom, Surrey, KT17 1HQ

13. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website at fss-pro.com. Last updated: 31 March 2026.